Return Policy

We want you to feel confident shopping with Vellum & Rose. If something isn't right, here's how returns work.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

Unopened, Unused Products

Products in their original, unopened condition are eligible for a full refund to your original payment method within 30 days of delivery.

Opened Products

For hygiene and safety reasons, opened or used cosmetics and skincare products are not eligible for refund. If you receive a product with a genuine quality issue — such as an allergic reaction, damage, or a manufacturing defect — please contact us and we'll make it right with a replacement or store credit.

Bundles

Bundle pricing applies only when the full bundle is kept together. If you'd like to return part of a bundle, the remaining items will be repriced at their individual (non-bundle) rate, and the refund will reflect that adjustment.

How to Start a Return

Email us at cabalogu39@gmail.com with your order number and the reason for your return. We'll respond with return instructions within 1-2 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, damaged in transit, or a defective product).

Refund Processing

Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds are issued to your original payment method; please allow additional time for your bank or card provider to post the funds.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with photos, and we'll resolve it at no cost to you.

Questions?

Reach out any time at cabalogu39@gmail.com — we're happy to help.